Refund Policy

1. Digital Product Nature & Final Sale

Due to the digital nature of our products (including WordPress and Shopify themes and plugins, HTML templates, template kits, and other digital assets), all sales are **final and non-refundable**.

Once a product is purchased and downloaded, it cannot be "returned." This is a standard policy for digital marketplaces because we cannot revoke access to the digital files once they have been delivered.

2. No Trial or Grace Period

We do not offer "trial" versions, "grace" periods, or temporary access to our products. We encourage you to carefully review the product descriptions and features on our site before making a purchase.

3. Exceptional Circumstances

Refund requests are evaluated on a case-by-case basis and are only considered under the following exceptional circumstances:

*   Failed Download: You are unable to download the product due to a fault on our website, and our technical team cannot resolve the issue.

*   Major Service Change: We make a significant change to our Terms of Service that directly and adversely affects your existing subscription. In such a rare case, a pro-rata refund for the unused portion of the subscription may be issued.

4. Non-Refundable Situations

As a general rule, a refund will **not** be granted in the following situations:

*   You changed your mind after downloading the product.

*   You found the product does not meet your specific requirements or expectations.

*   You simply no longer need the product.

*   You claim you were unaware the product was digital or that the sale was final.

*   You are having technical issues with a product that our support team has assisted with or determined to be related to your own server environment, software, or configuration.

*   You failed to cancel your subscription before it auto-renewed.

5. How to Request a Refund

If you believe your situation qualifies as an exceptional circumstance, please contact our support team from your account. Provide your order details and a detailed explanation of the issue for our review.

By purchasing and downloading any product from 5ivecode.com, you acknowledge that you have read, understood, and agreed to this No Refund Policy.