What does support include?

Support Scope: What We Include

Our support is designed to ensure you can successfully access and download the products you purchase. We are a digital marketplace, not the original developers of the products, which defines the scope of our support.

What Our Support DOES Include:

Access & Download Issues: We will assist you if you are having trouble accessing your account, navigating the website, or downloading a purchased product from our library.

File Integrity & Delivery: If a downloaded file is corrupt, incomplete, or contains malicious code (as verified by our team), we will replace it from our master copy or provide a refund if a replacement is not available.

Product Information: We can help clarify the features and specifications of a product as they are listed on our product pages before you make a purchase.

Licensing Clarification: We can explain the terms of the GPL (or other relevant) license under which the product is distributed.

Billing & Account Issues: We provide support for problems related to your subscription, invoicing, payment methods, and account management.

What Our Support Does NOT Include:

It is crucial to understand that our support does not cover the setup, customization, or functionality of the products after installation.

Product-Specific Functionality: We do not provide support for troubleshooting why a specific theme, plugin, or template is not working as expected on your website.

Customization & Configuration: We do not offer help with customizing products, modifying code (CSS, PHP, HTML, JS), or configuring settings to meet your specific design or functional needs.

Integration Support: We cannot assist with getting a product to work with your specific hosting environment, server configuration, or other third-party plugins/themes.

Compatibility Issues: We do not troubleshoot conflicts between a product purchased from our site and other elements of your website.

General Web Development Help: We do not provide training or support for general WordPress/Shopify usage, web development, or design.

For product-specific technical support, you typically need to contact the original developer of the product. Many developers offer their own premium support forums or documentation. We encourage you to check the product's original source page for these support options.

In summary: Our role is to be a reliable source for GPL-licensed digital files. We guarantee the files we provide are authentic and deliverable. Once you have successfully downloaded the file, any further technical support required to make it work on your site is outside the scope of our service.